Exchanges only; we do not offer refunds. Exchange requests must be made within 14 days of purchase. The rug must be unused, in the same condition as purchased, and not soiled or dirty.

• Should have been purchased in last 2 weeks.
• Should be unused and in same condition of purchase
• Should not be soiled/ dirty.

For an exchange, the buyer is responsible for arranging and paying for return shipping, providing suitable packaging, and insuring the rug during transit. Free outbound shipping on qualifying Canadian orders does not cover return shipping.

Estimations on private owned rugs: A verbal consultation fee (verbal estimation on pricing) of $25 will be applied for each carpet over the telephone. Written Appraisal for each carpet for $259 that comes with a certificate of authenticity plus the company seal.